We’re Hiring: Patient Support Specialist (Tier 1) в MEDvidi
IT-направление
**We’re Hiring: Patient Support Specialist (Tier 1)** Remote from Europe (B2B) - Full-time Join MEDvidi - a fast-growing digital health company improving access to mental health care across the United States. We’re looking for a Patient Support Specialist to become the first point of contact for patients and provide empathetic, structured, and high-quality support. **What you’ll do:** - Support patients via chat, email, and calls - Help with prescriptions, pharmacies, billing, and platform questions - Guide patients through their journey with clarity and empathy - Escalate complex cases and collaborate with internal teams - Keep patients informed and ensure a smooth experience **What we’re looking for:** - English level C1–C2 - 2+ years in customer/patient support (remote experience) - Strong communication and problem-solving skills - Ability to stay calm in emotionally sensitive situations - High level of empathy, ownership, and attention to detail - Availability to work evening shifts (US time zones) **Nice to have:** - Experience in healthcare / telemedicine / mental health - Familiarity with HIPAA, EHR, or CRM systems - Experience supporting US customers **What we offer:** - Fully remote (EU) under B2B - Competitive compensation in USD - Health insurance after probation - Sports and wellness budget - 19 vacation days + 3 wellness days - Paid sick leave - Gifts for life events **Interested or know someone who fits?** Apply here: https://medvidi.com/careers/co/poland-b2b/87.86B/patient-support-specialist-tier-1/all?coref=1.10.s93_B66 Сontact: @Natalli_S #hiring #customersupport #patientsupport #healthcarejobs #telemedicine #remotejobs #EUjobs #supportspecialist #mentalhealth #B2B #careers